Through powerful customer management and search, this software allows instant access to the database. Accessing the customers’ status, billing history and similar features is provided via a click-through portal. The portal can be translated into any language for international users. Another example of powerful data analysis tools is the map feature, which quickly visualizes the data. Workflows will alert the users to the next task. The reporting module is integrated with the “ticket” system and all field works, replenishment and troubleshooting are carried out under one structure. All issues, needs and interventions are observed and reported momentarily.